RETURNS POLICY:

I received the wrong product, what do I do?                                                                      

If we sent you the incorrect item, we will put it right at no cost to you. We will send the correct product immediately and email you a return ticket for the incorrect product. The Courier will then collect the incorrect item.

I accidentally ordered the wrong product or changed my mind, what do I do?            

We will gladly exchange, give an online store credit or refund your item(s) if you change your mind within 30 days of delivery. You are responsible for covering the cost of posting the items back. Please contact us for the return address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please allow up to 5 business days for us to process your return once it has been received. The refund will be processed via your original payment method – please contact us via email.  Please note: Shipping costs are non-refundable.

Contact us at sales@bonanzawholesalers.co.nz to arrange refunds and returns.